The Murcian Association of Consumers and Users has attended, during the first half of this year, a total of 2,892 queries and claims. The increase in 65 cases related to personal and mortgage loans stands out.
Personal or mortgage loans have been the economic sectors
Specifically, telecommunications, administrative procedures, electricity companies and personal or mortgage loans have been the economic sectors that received the most inquiries and complaints from consumers and users during the first half of the year in the Region.
The first place was occupied by abuses and fraud in telecommunications, with 800 queries and complaints, occupying 27.6 percent. The highest percentage was reached in the mobile telephony sector, presenting a total of 331 queries and 236 claims, a percentage followed by 94 queries and 62 claims by landline users and 48 queries and 29 claims by service users. Internet access.
Irregular imposition of penalties
Among the reasons for the complaints to the companies that offer telephony services, both mobile and fixed and Internet access, stand out the irregular imposition of penalties for the cancellation of services, misleading advertising, non-compliance with offers and the collection of services. not hired, among others.
The second place in the balance of queries and claims was occupied by queries related to general administrative procedures, which amounted to 623 queries and 2 claims, reaching a percentage of 27.3 percent of the total number of queries received.
The third place, with 9.3 percent, is occupied by 270 queries and claims submitted for irregularities in the electricity supply.
Claims have been motivated by problems in billing
The largest number is found in queries. During the first semester of this year, a total of 222 consultations were attended, compared to the 48 complaints presented.
The claims have been motivated by problems in billing, as well as the lack of reading of the meters in the homes, causing in some cases an increase in electricity bills, which were sometimes sent to the user every six months and even with character annually, with the consequent damage to the user.
Another sector that registers a significant number of inquiries by consumers and users in Murcia during the first half of the year has been the banking sector, specifically personal or mortgage loans, reaching a total of 112 inquiries and claims against 47 registered in the same period last year.
This significant increase corresponds to the impossibility of many Murcian families to meet their mortgage, due to the current economic situation. Likewise, since 2010 it has provided a mediation service with banks in order to avoid loss of home due to non-payment.